vivo, a number one international smartphone model, has expanded its on-line companies to ship a superior buyer expertise in Pakistan. By its after-sales companies, the corporate goals to maintain native shoppers knowledgeable in regards to the newest product launches and options, providing helpful data each earlier than and after the acquisition.
Moreover, vivo supplies essential companies associated to smartphones and supply companies to each area of the nation. Holding clients’ security in thoughts, the model took a considerate step to supply its clients a handy shopping for choice after verification and choice on any vivo smartphone from the consolation of their houses. It additionally delivers the smartphone on the doorstep to make sure a hassle-free purchasing expertise.
As a youth-oriented model, vivo strives to help its clients at each step of smartphone utilization, with a particular give attention to after gross sales companies. Following the Benfen philosophy, vivo goals to help and empower shoppers counting on smartphones for his or her work and companies with ease of shopping for and supply them with seamless entry to innovative applied sciences.
Talking in regards to the services, Mr. Kevin Jiang, Buyer Companies Director, mentioned, “vivo works relentlessly as a customer-centric and accountable model to make sure end-to-end buyer security and comfort whereas offering a hassle-free shopping for expertise. Our shoppers have responded positively to our initiatives previously, and we’re happy to have been in a position to create a nice expertise for vivo smartphone patrons in Pakistan. We endeavour to ship our services and products to shoppers as rapidly as attainable and to resolve their queries on the earliest in order that customers can profit from our significant, cutting-edge improvements.”
Listed here are a few of the methods during which clients can entry any of vivo’s customer support:
vivo Buyer Service Centre:
At current, vivo has 14 customer support centres throughout Pakistan. All of the service centres supply to resolve buyer issues in a single hour for any vivo smartphone.
Moreover, vivo provides “Refreshment Service” at its official service facilities to make its clients really feel at house. vivo has additionally created one other distinctive expertise “Enjoying Toy Service” for its invaluable clients. Handheld fidget toys have been put in at varied spots in order that clients can simply decide and use them whereas ready for repairs.
vivo Service Day:
Celebrated on 21st of each month, that is the preferred service within the nation. This initiative was began in 2020 to make sure improved buyer expertise for vivo smartphone customers and has change into very fashionable nationwide. vivo Service Day permits clients to get free after-sales service like: Freed from price cleansing and disinfection, Free system restoration & software program improve, 1 Hour flash restore, Free upkeep with none labor price and Freed from price protecting stickers.
vivo’s expert workers members work diligently within the name heart to handle Fb and e-mail queries. vivo’s focus is to answer buyer queries within the shortest span of time. Clients also can ask questions or inquire about their smartphones by calling vivo’s on-call hotline quantity 0800-00111. This quantity is practical from 09:00AM -6:00 PM, barring public holidays. Quickly, vivo plans to make the decision heart service obtainable 24 hours a day. Shoppers can log onto our help platforms or name the hotline numbers to obtain a response to their question inside 24 hours.
vivo Doorstep Supply Service:
With a sudden rise in COVID instances in Pakistan, your complete nation was put below lockdown. As a aware model, vivo launched its free ‘Doorstep Delivery’ initiative throughout the nation, adhering to all security protocols. Even after the lockdown was lifted, the corporate continued the service till additional discover.